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Common Zoom problems and how to fix them – Common Zoom Meeting audio issues and how to fix them

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She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone – but that’s not a problem because she just want to watch and listen.

She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound. Sound on the machine is working – she can watch youtube videos etc with sound – no problem. She is joining via a link that takes her to Edge – she does not have the client installed.

I set up a zoom meeting and she joined using Edge, and video worked, but again no sound. There is an option in Zoom to test audio – she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom. I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client. It seems the problem is with the Zoom bit version.

Hi RxB Since she is not using the actual desktop client, I’d suggest trying the web client in a different browser.

While Zoom tries to provide a consistent experience with the web client across the different web browsers, not web browsers are equal. I’d suggest trying to join on either Firefox or Chrome, both of which are far more stable and consistent when using the web client.

If that’s not an option, you would need to ensure she is connected properly to computer audio when in the meeting, and ensure the Zoom web client has access to her mic and speakers through the browser. Neither Chrome nor the Desktop Client worked. Still no sound from Zoom – video fine but no sound.

If the Zoom no audio problem persists on your iOS device, you may want to consider fixing the problem with Fixppo. Product-related questions? Zoom Audio Not Working? Fix it Now! Brandon Eldred July 30, Updated: November 15, Ready to learn why Zoom audio not working as well as the solution? Keep on reading. Brandon Eldred. Click to rate this post Generally rated 4. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :.

Cancel Submit. Thomas Medicielo Independent Advisor. Hello BeverlyToyama1 , Thank you for reaching out! My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue.

Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output. Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1. Do you encounter the Zoom microphone not working error during use?

Various factors can attribute to it. You can view the possible causes and fixes in this post. So, perform the following steps to permit to access the microphone. Step 3: Switch to the Microphone tab on the left side and find the Let apps use my microphone on the right side. Then, enable the setting by sliding the toggle switch to the right. Step 1: Open Zoom and go to the Settings page. Step 2: Choose Audio and then Advanced on the right side.

Then, change the default settings that are in the Audio Processing section to Moderate. Step 1: Click the Windows icon on the taskbar and then click the gear icon referring to Windows Settings.

 
 

How to Fix Zoom App Audio not working on Windows 11/10.

 

The best way to improve the audio quality on your Zoom calls is to use a high quality microphone and make sure it’s set up properly. Computer audio meaning the microphone built into your laptop or webcam doesn’t have the quality or fidelity of an independent microphone. As well as better audio quality, you can access your microphone more easily, positioning it, and yourself optimally for the best sound delivery.

Alternatively, a good quality headset will sound better than the microphone on your computer, and isolate your audio from background noise. Zoom gives you the option of how you connect your audio when you’re joining a meeting. You can connect via your computer’s audio, or by dialing into a phone number. You should choose the option that gives you the best sound quality, but only choose one, otherwise you’ll experience unwanted echo.

Make sure to check that your microphone isn’t picking up sound from your speaker if you are using an external speaker. Echo can also occur if you’re too close to another person who is on the same Zoom call. One of the most controllable things you can do to improve audio quality during a Zoom meeting is to check your proximity. Too close to the microphone can make your voice sound muffled and accentuate all sorts of unwanted breathing and saliva noises.

If you sit too far away, you risk being drowned out. If you’re using a microphone built into your computer or webcam, you should position yourself within two feet of it.

With an external microphone, the ideal position should be about six inches away. Zoom, in its default settings enables a suite of sound enhancements to dumb down background noise. The downside is that using these settings can sometimes make your audio choppy. Alternatively, there apps to access that can work better than Zoom’s built-in offering. If background noise is a problem during a meeting you could try Krisp , an AI-powered noise-cancellation extension for Zoom and other video conferencing apps that can help eliminate background noise from your calls.

This works well if you’re working in an environment where you can’t move your device, and suffer from unwanted noise like traffic sounds or ambient conversation in unavoidable. Successful meetings are dependent on monitoring and troubleshooting. While Zoom is a reliable video and audio conferencing tool, like all UC tools, you can experience poor video and call quality, as well as usage, service and security issues.

Video and sound quality problems can occur from any device, and with the prevalence of remote working, the problems can become more and more complex. Zoom’s out-of-the-box performance management tools won’t work in the multi-vendor environment that most enterprises face.

Zoom call availability extends across multiple user devices in the office and at home, including laptops, smart phones and mobile devices, desk phones, soft phones, video clients, USB, and audio devices and much more. IR’s Collaborate suite of solutions for Zoom are designed to ensure a consistent, positive user experience with a higher rate of uptime and connectivity status.

This results in better security, faster problem resolution and consistent end user satisfaction. Thanks to constantly developing technology, the modern workplace has undergone a massive Our online collaboration tools and applications make up the engine that drives the modern We’re committed to your privacy. IR uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time.

For more information, check out our privacy policy. Back collaborate. Platform All our solutions are powered by the Prognosis platform. Back Solutions for collaborate. Why IR Customer Stories. Partners Partner Programs Partners Hub. Solving widespread Zoom audio issues. Hello BeverlyToyama1 , Thank you for reaching out!

My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue. Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output.

Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1. Before you join the meeting, you should see an option to test your computer audio. As a rule of thumb, I always check my audio to ensure I can hear the other meeting attendants and that they can hear me. You can test both your speakers and your microphone at this time. If you have the Zoom app installed, you can go to the settings the icon is in the shape of a gear.

Then go to Audio. From there you can change what you need for you Microphone. If you are already in the meeting, you can click on the arrow pointing upwards next to the Mute button. From there you can change speaker and microphone as well as test both. I hope these solutions provided the information you needed.

Please let me know if you need further assistance. Regards, Thomas M. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Thomas Medicielo’s post on June 5, Hi BeverlyToyama1, Not a problem. Let me know if that doesn’t work, we can try to troubleshoot further.

If you already have the Zoom app on your computer, click on it to open the Zoom app.

 

– Why did my sound stop working on zoom – none:

 
Sorry this didn’t help. Skip to: content search login. Even discord pings are silent in a meeting. Astronomers model an asteroid striking Earth using asteroid Apophis. These problems can even lead to Zoom disconnecting altogether.

 
 

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