Improve and troubleshoot your Zoom experience.
If you’re the host, ensure that you haven’t enabled a waiting room. If you have, you need to manually admit each participant before they can join your meeting. Back to top I can’t hear or talk to people If you’re unable to hear or talk to people in a meeting: Check the attendee controls at the bottom of your meeting window.
If you see the Join Audio icon on the far left, click it. To check whether the issue is related to the Zoom program, see: How do I join or test my computer audio? The host may have allowed only telephony audio. In this case, you will not see the message “join meeting with computer audio”.
You may still be able to join the meeting with video or via phone. Back to top People can’t see me If you’ve joined a meeting successfully but others can’t see you: Make sure your video isn’t turned off by checking the Start Video icon in the attendee controls at the bottom of your meeting window.
If you’re connecting from a Lenovo device and your video isn’t working, see Video not working on Lenovo devices. If your video isn’t working in the Zoom client outside of the meeting , try troubleshooting the device itself. Back to top My video is poor quality The “Optimize for full screen video clip” setting greatly reduces video quality.
Restart the screen share with that setting unchecked. Check to see If you are experiencing a problem with the Internet or the device itself.
If your meeting is missing from the recorded meetings list in the Zoom client e. Note: Pressing Delete in the Zoom client removes the recording from the recorded meetings list in Zoom, but not from the device itself. Only current hosts can record a meeting. If you can’t record, check to see whether you’re the host by clicking the Participants icon in the attendee controls at the bottom of your meeting window ; if you aren’t the host, you can ask the host to record the meeting.
Back to top My recording won’t convert Your device might be low on disk space. Back to top. Sign in to leave feedback. Blank Blank.
Blank Details. Article ID: Recipient s – separate email addresses with a comma. Check out this article I found in the Client Portal knowledge base. Send Close. Last modified on Skip to: content search login. Knowledge Base Toggle local menu Menus About the team. Knowledge Base Search.
Log in. Options Help Chat with a consultant. Include archived documents. Improve and troubleshoot your Zoom experience. Do not disable any necessary devices that help protect or otherwise secure your network. If you are connecting via telephone or an H. Network connection also impacts audio quality. Consider disabling video for a better audio experience. Pressing Delete in the Zoom client removes the recording from the recorded meetings list in Zoom, but not from the device itself.
– How early can you log into zoom meeting – none:
Sign in to the Zoom desktop client. · Click Schedule This will open the scheduler window. When you lock a Zoom Meeting that’s already started, no new participants can join, even if they have the meeting ID and passcode. Just click the Security icon.